Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are two important technology acronyms that businesses need to know about.

ERP is business-management software—typically a suite of integrated applications—that an organization can use to collect, store, manage and interpret data from many business activities, including: product planning, cost. manufacturing or service delivery. marketing and sales.

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it. The other main functions of this software include recording various customer interactions (over email, phone calls, social media or other channels, depending on system capabilities), automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

Keep Moving Consulting offers you the choice of licensed software or open source which will suit your needs.